Welcome to Wemo Support!
We’re here to make your shopping experience simple, secure, and enjoyable.
Browse the FAQs below or contact us anytime for help.
Getting Help Before You Buy
Have questions while browsing? We’re always happy to assist!
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For product-specific inquiries, contact us directly through the Wemo app or Wemo.com.
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For general questions about policies, orders, or shopping tips, visit our Support Center for quick answers.
Searching for Products
Finding what you need is easy:
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Use the search bar at the top of the Wemo app or website.
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Type clear keywords like “black hoodie”, “wireless earbuds”, or “summer dress.”
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Use filters and sorting options to refine results.
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For more accurate results, use detailed keywords (e.g., “little black dress” instead of “dress”).
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If your app version supports it, try our Image Search by tapping the camera icon and uploading or taking a photo of the item you want.
Placing an Order
Shopping with Wemo is simple and secure:
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Choose your item.
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Add it to your cart.
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Proceed to checkout and complete payment.
You’ll receive a confirmation email with all order details, and you can always view your orders under “My Orders” on the app or website.
Returns & Refunds
Shop confidently with our flexible return and refund policy.
Most items can be returned within 90 days, except:
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Clothing that has been worn, washed, damaged, or missing tags/hygiene stickers.
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Items marked non-returnable.
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Some free gifts or promotional items.
Wemo Purchase Protection Program
We offer a full refund if your item:
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Doesn’t arrive
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Arrives damaged
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Isn’t as described
You can start a return or refund request directly from your order page.
Unexpected Order Email
If you receive an email about an order you didn’t place:
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Check if a family member or friend used your account.
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Someone may have typed your email by mistake during their own purchase.
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If you suspect unauthorized access, change your password immediately.
Following Your Favorite Stores
Keep track of shops you love:
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Visit any store page and tap “Follow.”
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Find your list of followed stores under “Followed Stores” in your account.
Safe Shopping Tips
Payment Safety
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Never share your full credit card number, password, or personal details through email or messages.
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Review your card statements regularly.
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Ensure only trusted people have access to your card.
Device & Internet Safety
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Use strong, unique passwords and update them regularly.
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Always log out before sharing your device with others.
On Wemo
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Keep all communications and transactions inside Wemo.
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Review our return and purchase protection policies to stay informed.
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Report suspicious emails claiming to be from Wemo.
Need More Help?
Our customer support team is available to assist you anytime.
Visit the Help Center, contact us through the app, or reach out via Wemo.com.